If you wish to inform us of any incident, or make an enquiry or a suggestion, please contact us in one of the following ways:

Subscriber Telephone Helpline

Information and enquiries: 902 31 99 31

Helpline service with operator from Monday to Friday from 5am to 12am. Saturdays, Sundays and public holidays 24 hours a day.

Contact email addresses

Information and enquiries:

Faults and incidents: Through the Mailbox

Help us improve and send us your suggestions or complaints. Click here:

All communications will be answered within a maximum period of 15 working days.

Customer Service Office

C/ Ariza (behind FIAT)
Ctra. Antigua N-II, km 315.7
50012 Zaragoza

See on the map

The office will be open to the public from 9am to 5pm, from Monday to Friday (working days).

App Bizi

All BIZI information now available on your mobile device

  • Incidences reporting
  • Service Information
  • List of stations
  • Availability Map
  • FAQ's
  • and many more features!

For Android and iOS devices.